Specializing in after sales management for manufacturers of photovoltaic systems, Suncycle services include multilingual technical customer support and spare parts management.
Whether you need temporary relief for your service department or a long-term customer service solution, you always have the right partner with Suncycle.
Our modular service packages offer the following advantages for manufacturers of modules, inverters and storage solutions:
Customized service outsourcing solution
All fields of customer service from a single source
Worldwide service network
Cross-process IT system structure
Seamless documentation with full transparency
Overview of Suncycle service modules
MULTI-LINGUAL CUSTOMER SERVICE CENTER
Service with a smile – competent advice from experts. We help you overcome cultural borders and time zones because our customer service reps not only speak the five languages but also understand the needs of final customers and installers. From the first customer inquiry through to a successful solution, our technically trained staff always finds the right words.
TESTS, ANALYSES & ASSESSMENTS FOR CLAIM ASSESSMENTS
Tests, diagnoses and assessments. International manufacturers trust in our accurate damage and fault assessments.
Suncycle covers the complete spectrum from individual component testing to complete system analysis and overall technical approvals.
WAREHOUSING & EXCHANGE SERVICE
Logistics and replacements We offer all common test & replacement procedures for photovoltaic components on your customers’ premises or in our Engineering & Test Center. We can manage warehousing, taking care of order picking as well as inspections of incoming and outgoing goods. And our Suncycle service teams provide fast and professional exchange of components on site.
SECURE TRACKING AND MEASUREMENT
Tried and trusted tracking system. The Suncycle system provides you with consistent documentation and incorporated your required processes. Suncycle guarantees the best possible quality of services with maximum data security. Extensive reports with measurable KPIs give you complete transparency and control for your service management.
RECALL MANAGEMENT & PROJECT COORDINATION
Discrete solutions to problems.
Suncycle takes care of the complete coordination of all complaints that are received, and we manage the overall process from planning and cost-efficient scheduling to customer communication and on-the-spot troubleshooting. Suncycle’s after-sales service is characterized by a sensitive handling of customer data and the highest level of intuition and tact.